Frequently Asked Questions
Everything you need to know about your high-grade fashion gear.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by destination.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain exclusive drops may be final sale.
How should I wash my Sundae School apparel?
To preserve the quality of our premium fabrics and graphics, we recommend machine washing cold inside out and hanging to dry.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and shopPay for installment-based payments.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.